Privacy policy

At Scolora, your privacy matters to us. This policy explains what information we collect, how we use it, and the rights you have over it. Scolora is a trading name of Elexora LTD, a company registered in England and Wales. Where this policy says "we," "us," or "Scolora," we mean Elexora LTD.

Information we collect

We collect information so we can process your orders, deliver your products, and support you.

Information you give us:

Your name, email address, phone number, and shipping and billing addresses.
Order details and purchase history.
Payment information. Payments are processed securely by our payment providers — we do not see or store your full card details.
Any messages you send us, for example through our Contact page or by email.

Information we collect automatically:

Device and browser information, IP address, and general location.
How you use our website, collected through cookies and similar technologies.

How we use your information

To process, fulfil, and deliver your orders.
To provide customer support and respond to your enquiries.
To send order and shipping updates.
To send marketing emails where you have asked us to — you can unsubscribe at any time.
To improve our website, products, and service.
To prevent fraud and keep our store secure.
To meet our legal and regulatory obligations.

Our legal bases

Under UK data protection law, we rely on the following: performing our contract with you (to fulfil your order), our legitimate interests (to run and improve our business securely), your consent (for marketing and certain cookies), and our legal obligations (such as keeping records for tax).

How we share your information

We never sell your personal data. We share it only with the partners who help us run Scolora, including:

Our ecommerce platform, which hosts our store.
Payment providers who process your payment securely.
Shipping and fulfilment partners who deliver your order.
Trusted service providers, such as email and analytics tools.
Authorities or advisers where we are legally required to do so.

Cookies

We use cookies to keep your cart working, understand how our site is used, and improve your experience. You can control or delete cookies through your browser settings. Some cookies are essential for the website to function.

How long we keep your information

We keep your information only for as long as we need it — to fulfil your order, provide support, and meet our legal obligations (for example, keeping order and tax records for the period required by law). After that, we securely delete or anonymise it.

International transfers

Some of our service providers may process your information outside the United Kingdom. Where they do, we take steps to ensure it is protected by appropriate safeguards.

Your rights

You have the right to:

Access the personal information we hold about you.
Ask us to correct anything that is inaccurate.
Ask us to delete your information.
Object to or restrict how we use it.
Request a copy of your information in a portable format.
Withdraw your consent at any time.

To exercise any of these rights, email us at info@scolora.com. If you have a concern we cannot resolve, you can also contact the UK Information Commissioner's Office (ICO).

Security

We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

Children

Our store is not intended for anyone under the age of 16, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

Contact Information

Store Name: Scolora
Company Name: Elexora LTD
Company Registration Number: 16850968
Address: 17 Bibsworth Rd, London N3 3RR, United Kingdom
Email: info@scolora.com
Phone: +44 7988 518177
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your email within 1–2 business days.